Generating Customer Loyalty: The Lego Article

In the last episode, we talked about the importance of responding to and delighting your customers. But, even more, important is cultivating customer loyalty. Only when you have loyal customers can your business really thrive. So, how do you generate real loyalty from your customers? In this episode of the Profit Cleaners, Brandon Schoen shows you how to specifically generate loyalty from your customers by turning a negative situation in your business into an opportunity to satisfy your c...