EP158 - Client Communications
#PPCChat Roundup - Behind the Scenes of Paid Search - A podcast by TheMarketingAnu - Thursdays
Categories:
#ppcchat Twitter discussion that runs on Tuesdays at 5pm GMT - Led by Julie F Bacchini (@NeptuneMoon) Q1 Do you have regular scheduled communication times or methods for your clients? If so, what is that cadence or pace (monthly, weekly, daily, etc.)? Does it vary by client? Q2 What is the nature of most of your client/stakeholder communication - reporting performance, answering questions, asking them questions, etc.? Q3 What methods or channels do you generally use for client/stakeholder communication - email, Slack, project management platform, something else? Q4 How do you manage client/stakeholder requests in between your scheduled communication times (assuming you have them)? How available do they expect you to be? How do you set boundaries? Q5 If a client/stakeholder is not responsive to your emails or calls and/or often cancels scheduled meetings, how do you handle that? Q6 If a client/stakeholder is constantly emailing, calling, texting or slack messaging you, how do you handle that? Q7 What type of client/stakeholder communication do you find to be most challenging and why is it challenging?
