This episode starts at the beginning. Host, Bob Mosher, chats with Scott Schmoldt, Training Manager at UMR: A UnitedHealthcare Company, about beginning his organization's performance-first journey. Scott shares lessons learned, why this approach is a fit, and their plan going forward. For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode. For a deeper dive with actionable outcomes, join us at The 5 Moments of Need Summit.