What does good customer experience look like in FS?

David Brear, co-founder and chief executive officer of 11:FS, talks to Open Banking Expo’s Ellie Duncan about the 11:FS Pulse Report 2023, which identifies the best examples of outstanding product experiences in financial services. David reveals why the sector needs to rethink the customer journey, from a digital perspective, to create a service that makes people better off. He also discusses the rise of super-apps – what it takes to become one, and why they are an “operating system for people’s lives”. Finally, David reveals what excites him the most about the future of fintech and financial services in supporting the “underserved, overcharged and overwhelmed”.

Om Podcasten

Open Banking Expo Unplugged is a series of easy listening podcasts brought to you by the team behind Open Banking Expo Magazine. Digital knows no boundaries, with each episode winging its way to you on all things Open Banking, Open Finance and broader digital transformation within financial services from across the globe.Unplugged will bring you one-on-one interviews and carefully curated industry panels with thought leaders and digital disruptors working hard to bring about change in the digital financial services market.