#359: Customer Support 101: Proven Strategies To Create Life-Long Customers
My secret for creating a sustained, successful business? Customer support excellence! 11 years in business, thousands of customers served, and I think it’s safe to say I’ve learned a thing or two about how to make a customer's experience top-notch and unforgettable. Would you like my secrets? Well, entrepreneurial friend… you’re in luck! In this episode, I’m giving you all my best tips and strategies for empowering your customers, making them feel genuinely important, and providing them with a customer journey like they’ve never experienced before. Your business is not a transactional organization, it’s a transformative organization. When you remember this in all you do and the decisions you make, you’ll set your business and community up for success, support, and a life-long relationship. Learn my top tips for enhancing your customer experience wow-factor! [05:32] You need to decide what the “wow-factor” means to you. For us, it's doing all the right behaviors with all the right intentions for all of the right results. [06:29] Number 1: Listen diligently to your customers and meet them where they are -- understand their pain points and where you can serve them better. Be transformative not transactional. [10:19] Number 2: Be transparent. Identify who your course is not for and who it’s a good fit for. [11:52] Number 3: Slow down and celebrate your students. When you celebrate your customers, you'll be amazed at how you create life-long loyal customers. [19:21] Hot tip: Don't be afraid to use your virtual assistant to help support your current and future customers. Rate, Review, & Subscribe on Apple Podcasts ‘I love Amy and Online Marketing Made Easy.’