S2/EP9: Let´s talk about Customer Experience with Hussein M. Dajani (Nissan) & Rahim Gulamali (DnA)

Why should you listen? Customer Experience is often misunderstood. Most people think that the remit of a Customer Experience Officer is related to all service activities of your organization. Sometimes we see this purely as a Marketing function. However, Customer Experience is so much more. It´s the end-to-end customer journey through your organization and all the engagements you have from physical contact to digital flows. This week we will talk in more detail about Customer Experience. Best Practices and talking points What is Customer Experience? Who should be involved in building a strong CX Strategy? Internal stakeholders How do you really secure the right funding and empowerment across the while organizations? How can we bring Customer Experience alive? Let´s have some fun in this dynamic Leadership Podcast! Co-Creation: This podcast is Co-Created with Hussein M Dajani, General Manager – Digital and CX Transformation, and Rahim Gulamali, Founder at DnA Executive Co-Creation Network. Both organizations share a purpose in developing organizations to find purpose and meaning in business. About Hussein M. Dajani Hussein has an impressive background having worked for brands like Leo Burnett, Virgin, Red Bull, and now Nissan. He is part of the Middle East advisory board at the CMO Council and is one of the 200 most powerful CX thought leaders to follow. Hussein is one of the most respected and multifaceted CX Leaders out there who has been able to deliver extraordinary results. We are blessed to have him join our Masterminds Podcast show. About Rahim Gulamali, Co-Founder at DnA Executive Network BCN, Executive Transformation Mentor, and Co-Founder Content2Click Rahim has over 20 years of executive experience, primarily supporting organizations in their transformational journeys. (Former) clients acknowledge him as someone who engages the whole organization and enables them to elevate the journey towards success with passion and a smile. He partners with peers to solve business challenges through the DnA Co-Creative Executive Network, Mentors Executive Teams, and enables the network to build meaningful business relationships. How to connect with us? Hussein M. Dajani: https://www.linkedin.com/in/hdajani/ Rahim Gulamali: https://www.linkedin.com/in/gulamali/ DnA Exec. Network website https://duchainassociates.com/masterminds Share your story and join our network! We aim to inspire business leaders and executives and connect them with the right expertise when they need it. Do you want to share your story or your expertise? We are happy to explore topics with you. Book a suitable time with us via DnA Scheduler via https://meetings.hubspot.com/dna/gulamali or visit our Executive network page! https://duchainassociates.com/masterminds