Why Your Current Customers May Need More of Your Focus This Year With Monica Sharma-Patnekar

This episode features Monica Sharma-Patnekar, an eCommerce brand mentor & consultant, a purpose-driven (digital) brand, marketing & strategy professional with 17 years of global experience building brands. She’s worked across diverse sectors and companies from Fortune 500 to scale-& start-ups.Find out what is the purpose that drives Monica to be a purpose-driven marketing and strategy professional. Listen to the factors that she feels are important for a company not just to survive, but thrive.Discover some of the biggest mistakes Monica has seen in terms of online marketing and how much value they put on customer retention versus customer acquisition.Monica deep dives into turning customers into forever fans and actionable steps in terms of customer retention.Listen to the services Monica is offering to clients to help increase their business, her favorite success story, and the challenges they struggle with in getting results for their clients.Episode Action Items:To find more information about Monica, go to:www.businesswithmonica.comABOUT THE HOST:Andy Splichal is the World's Foremost Expert on Ecommerce Growth Strategies. He is the acclaimed author of the Make Each Click Count Book Series, the Founder & Managing Partner of True Online Presence, and the Founder of Make Each Click Count University. Andy was named to The Best of Los Angeles Award's Most Fascinating 100 List in both 2020 and 2021.New episodes of the Make Each Click Count Podcast, are released each Friday and can be found on Apple Podcast, iHeart Radio, iTunes, Spotify, Stitcher, Amazon Music, Google Podcasts and www.makeeachclickcount.com.