How To Win Customers’ Trust & Keep It with Sarah Siwak

This episode features Sarah Siwak, the co-founder and Chief Revenue Officer at Airhouse where they are applying lessons learned from a less-than-traditional path to power logistics solutions for emerging direct-to-consumer e-commerce brands translated and I’m glad they did that for me-they are bringing the magic back to shipping.Sarah defines "bringing the magic back to shipping". She shares how to win your customers' trust.Listen to Sarah's thoughts on making it right with a customer if there is an error with an order. She shares some reasons that an eCommerce company would want to outsource their shipping instead of keeping it in-house. Learn the questions she recommends when someone is interested to start outsourcing.Discover the advantage of using a non-Amazon warehouse for fulfillment. Learn more about Airhouse - the services they are offering their clients and how is that helping them increase their business.Episode Action Items:To find more information about Sarah, go to:AirhouseABOUT THE HOST:Andy Splichal is the World's Foremost Expert on Ecommerce Growth Strategies. He is the acclaimed author of the Make Each Click Count Book Series, the Founder & Managing Partner of True Online Presence, and the Founder of Make Each Click Count University. Andy was named to The Best of Los Angeles Award's Most Fascinating 100 List in both 2020 and 2021.New episodes of the Make Each Click Count Podcast, are released each Friday and can be found on Apple Podcast, iHeart Radio, iTunes, Spotify, Stitcher, Amazon Music, Google Podcasts and www.makeeachclickcount.com.