Episode 907: Reference and Information Services

Earlier this season we talked about the three required courses in this certification program. This week we are talking about one of the competencies that is optional: Reference and Information Services.  You can find our show notes page here, with links to everything we discuss today. “These services support library users as they seek access to information in all formats, wherever these resources are located. These competencies require an understanding of basic information resources and of the user’s information seeking behavior and expectations.”