Lessons From A Failed Crisis Negotiation With Hostage Negotiator Scott Tillema

Lieutenant Scott Tillema is an FBI trained hostage negotiator and trainer whose popular TED Talk has amassed nearly 1.2M views. What made his appearance on the TEDx stage so memorable was his decision to tell the audience about an unsuccessful negotiation that resulted in the loss of life. Rather than share one of his many successes, Scott openly shared a difficult negotiation experience that has impacted him to this day. During our conversation, Scott explains how he has negotiated with himself in difficult times, why adaptability and acceptance are the keys overcoming challenges, and the unique way he is teaching his daughter to be more empathetic.