Which should come first – An increase in price or an improvement in service? with Clare Yates and Alex Barr

In this podcast style chat, we focused on improving customer service but accepting that it will cost both time and resource.- How can you raise the bar of customer service without the money to invest in staff and tech?- If you put up your fees in order to raise the revenue to improve service, are you then open to questions about meeting or failing to meet expectations?- If you don’t put up your fees, are you able to offer a higher level of service or are you trapped in a bargain basemen...