Emotional Intelligence & Client Experience for Professional Services Firms - with Sandra Thompson

Law Firm Marketing Club's Podcast - A podcast by Clare Fanner

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In this podcast Clare Fanner interviews Sandra Thompson about emotional intelligence and client experience ... and relates it to professional services firms.Packed full of examples and anecdotes, focused on what it is and why it matters, this is a session that all professional services firms should take time to listen to.Sandra talks passionately and shares real-life examples which bring the topic to life.Sandra Thompson is the founder of EI Evolution, a CX Educator, the 1st qualified Goleman...