Navigating Innovation, Technology, and Consumer Expectations in Indian Insurance

The Indian insurance sector is undergoing a significant transformation as technology, evolving consumer expectations, and regulatory shifts reshape the landscape in 2025. Insurers are leveraging AI, IoT, and blockchain to enhance customer experiences, improve risk management, and streamline operations while addressing the challenges of price sensitivity and cybersecurity. With rising digital adoption across urban and rural areas, there is a growing focus on expanding insurance penetration through innovative, tailored products. Additionally, sustainability is gaining traction as insurers integrate ESG principles into underwriting, investments, and operations, paving the way for a more inclusive and resilient future. Points of discussion: 1. How are emerging technologies like AI shaping the future of insurance in India, and what role will they play in enhancing customer experience in 2025 and beyond? 2. With evolving regulatory frameworks and increasing digital adoption, how are Indian insurance companies adapting their business models to cater to new consumer expectations and remain competitive in 2025? 3. What are the top five trends currently shaping the Indian insurance and technology landscape in 2025 and how are they influencing the industry’s growth and innovation? Speaker Bio: Rohit Sadhu, is the Co-Founder & COO of Ensuredit. Rohit brings over 14 years of global experience in management and technology consulting for financial institutions. Specializing in banking, capital markets, and emerging technologies, he has led strategic initiatives, business transformations, and large-scale technology projects across the US, UK, Hong Kong, and China. An expert in regulatory strategies, process automation, and operational redesign, Rohit continues to drive innovation and efficiency in capital markets and insurtech.