How data is shaping the future of India's auto insurance

The global push for electric vehicles, which Asia has eagerly embraced, and changing consumer behaviour trends are driving a transition in the automotive insurance sector. The rise of connected cars, which are outfitted with improved automation capabilities and online connections to the entire transportation ecosystem through embedded systems and smartphone apps, may be the most significant trend of all. Modern vehicles are producing a lot of data about the vehicle and the driver as they start to mirror smartphones in their digital imprint. Utilising this wealth of data with analytics powered by artificial intelligence (AI) can help insurers streamline the claims process, provide fresh value-added services, and improve the customer experience overall. Points of discussion 1. What is the future of auto insurance look like for a typical driver in India with the invent of data and analytics? 2. A developing digital environment enables insurers to use information obtained from various platforms for a more comprehensive insurance experience. Do you see this solving customer service challenges in auto insurance? 3. Telematics is an important development in the area of auto insurance. Do you see data and analytics helping this technological advancement get a market wide acceptance in India? Speaker Bio: Sanjay Bharti, is a Senior Director at Acko General Insurance. Acko General Insurance is a private sector general insurance company in India. Acko follows an online-led model and hence all operations for the company are offered through the digital platform.