Building strong design teams that scale: a conversation with Susan Rice

How do you build a customer-focused design team that scales?Susan Rice has done it three times. She’s the Vice President of UX at Workiva, a global SaaS reporting compliance platform that enables the use of connected data and automation for reporting across finance, accounting, risk, and compliance.In her Human Insight Podcast interview with Janelle Estes, UserTesting’s Chief Insights Officer, Rice discusses: Building a customer-focused teamHer favorite UX design KPIUX design differences between B2B and B2CAdvice for those embarking on a design careerFollow our new show: Insights Unlocked