Why Calling AI A “Digital Workforce” Misleads Leaders with Phil Wainwright

Forget the headlines predicting a “workerless workforce.” In this episode, host Bill Banham sits down with longtime cloud and SaaS analyst Phil Wainwright to cut through the hype and examine what AI agents really mean for HR, business leaders, and the people doing the work. Phil argues that automation can be transformative—but calling software a “workforce” conceals the real challenges organisations face: governance, transparency, accountability, and change management. Together, we explore wh...