651: How to Defuse Verbal Conflict and Prevent Toxicity from Ruining Your Day with Sam Horn

Sam Horn explains how to deal with difficult people more effectively by shifting the language we use.  — YOU’LL LEARN —  1) Words to lose and words to use in a conflict  2) The mindset shift that makes us feel like less like a victim  3) Two strategies for dealing with workplace bullies  Subscribe or visit AwesomeAtYourJob.com/ep651 for clickable versions of the links below.  — ABOUT SAM —  Sam Horn, is the CEO of the Intrigue Agency and the Tongue Fu! Training Institute. Her 3 TEDx talks and 9 books - including Tongue Fu!, POP!, Got Your Attention? and SOMEDAY is Not a Day in the Week - have been featured in NY Times, on NPR, and presented to hundreds of organizations worldwide including Intel, Cisco, Boeing, U.S. Navy, Nationwide, and Fidelity.  • Sam’s book: Tongue Fu!: Deflect, Disarm, & Diffuse Any Verbal Conflict  • Sam’s book: ConZentrate: Get Focused and Pay Attention--When Life Is Filled with Pressures, Distractions, and Multiple Priorities  • Sam’s book: Take the Bully by the Horns: Stop Unethical, Uncooperative, or Unpleasant People from Running and Ruining Your Life  • Sam’s website: SamHorn.com  — RESOURCES MENTIONED IN THE SHOW —  • Book: Think Again: The Power of Knowing What You Don't Know by Adam Grant  • Book: The Black Stallion by Walter Farley  • Podcast: Good Life Project  See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

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Get more fun, wins, meaning, and money from your job! With 25,000,000 downloads and mentions in The New York Times, Forbes, and Linkedin Learning. This show helps grow your skills and impact at any job that requires thinking and collaborating. Each week, Pete interviews thought-leaders and results-getters to discover specific, actionable insights that boost work performance. Their stories and advice sharpen the universal skills to flourish at work. Boost your time/energy management, leadership, confidence, career opportunities, and fulfillment—while still getting home earlier.Try starting with episode 0: START HERE and listener favorite episodes we put at the beginning numbered: A, B, C, D, E, and F. (Subscribe and/or sort Old to New to find these starter episodes.) Welcome!