Customer Empathy with Alex Allwood
Hanselminutes with Scott Hanselman - A podcast by Scott Hanselman - Thursdays
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Customer Empathy is a powerful human resource for positively impacting customer experience excellence. Alex Allwood outlines her customer-centric framework, methods and tools to switch on and scale customer empathy that can be used to solve the common customer experience management problems of low organizational commitment, poor alignment of cross-functional teams, and competing agendas and priorities.
