Coaching Episode - Mixing Physical & Digital Products and Bringing Things Back Under Control with Kim Heemskerek

Today is a coaching episode with Kim Heemskerk of De Alchemista. Kim started her business 18 months ago and it’s exceeded her expectations but now it’s starting to feel like it’s not entirely under her control - it’s been growing organically, but not necessarily in the way she would choose. Today we talk about ways to reclaim the control and managing a business which sells both physical and digital products - we discuss the customer and customer journey, defining how you want the business to be, creating objectives and strategy and how to make free content work better.