CRO PagerDuty, Dave Justice: The Principles of Successful Crisis Leadership

Guest: Dave Justice, Chief Revenue Officer at PagerDuty In this episode, we cover: Dave's sales career before joining PagerDuty. (3:27) ... 'The platform for real-time work': What is PagerDuty? (12:09) ... Market opportunity and happy customers: Why Dave left Salesforce for PagerDuty. (14:44) ... The importance for leaders to rally an organization around a shared vision. (18:36) ... Go-to-market challenges: Learning how to articulate a product's business value to the customer. (22:17) ... Go-to-market opportunities: The 'virality' of PagerDuty's business model. (28:00) ... The value of listening to employees and customers before making decisions as a new leader in a company. (34:05) ... Why Dave believes leaders must own their own personal development and career. (37:28) ... Communication and empathy: How to successfully lead through a crisis. (40:05) ... How Dave defines grit. (48:45)