August 15th - The couple who lost £110 for an honest mistake

Last Friday morning, retired doctors Ruth and Peter Jaffe arrived at London Stansted in good time to check in for their flight FR2668 to Bergerac in southwest France. They knew that Ryanair requires passengers to check in online ahead of travel. But inadvertently, they went through the process for the inbound, not outbound journey. The couple were charged £110 for their honest mistake. My thoughts ...This podcast is free, as is my weekly newsletter. Subscribe here to have it delivered every Friday to your inbox. Hosted on Acast. See acast.com/privacy for more information.