What Lodging Leaders Can Learn From Southwest Airlines $800M+ Mistake

How does the $800M+ Mistake from Southwest Airlines impact the rest of the industry and what can we learn from it? Sources mentioned in this episode: Gimlet / Journal Pod Episode (link) ABC News Article - Link Skift Article: (link) Washington Post (link) Industry News: Tough Startup Stats - 2021 to 2022 (link) Delta free wifi - (link) Special announcements for Show Notes:  HFM’s first Influencer Round Table: January 17th at 11:30am PST “Our Predictions for Hospitality in 2023” HFM Merch Store! 10% off for GMH listeners that use this link — Good Morning Hospitality is part of the Hospitality.FM podcast network and a Hospitality.FM production. This show is structured to cover industry news within all of travel/hospitality and is recorded live every Monday morning 7am PST/10am EST so make sure you tune in during our live show on our social media or YouTube and join the conversation! Thank you to all of the Hospitality.FM Partners that help make this show possible and if you have any press you want covered during the show, fill out this form! Learn more about your ad choices. Visit megaphone.fm/adchoices