EP36: We Need to Talk About Refund Fraud...

Refund Fraud targetting e-commerce retailers & food delivery companies specifically has been on the rise over the last few years. In one study, they concluded that INR (Inventory Not Received) claims have increased over 33% in US retail in 2020. While claiming INR is the easiest way for a refund fraudster to keep the product & receive their money back, it's not the only way.   In this episode, Karisse will talk about: -How she learned about this issue & what she's done so far to help merchants combat it -Why this particular category of online fraud is so challenging to identify, quantify, and prevent -The secondary economy that has been created to offer various services to support refunders such as refunding-as-a-service, "boxing" services, re-shipping or drop addresses, online training, etc. -What, if any technology solutions exist to help your company detect and protect against refund fraud -That there are several strategies, through policy, process, and data analytics to identify and prevent losses from increasing.   Resources discussed on the episode: Episode 4 of the Fraudology Podcast "The New Threat to Online Retailers: Fraud as a Service" (Can be found on this podcast feed on your favorite podcast platform)   Online FraudCast Episode 46 "Criminal Intent. Recovering Fraudster "Jay" Visits the FraudCast https://podcasts.apple.com/us/podcast/episode-9-criminal-intent-recovering-fraudster-jay/id1407373080?i=1000470301146   Register for the upcoming Refund Fraud Virtual Workshop, presented by Karisse Hendrick, owner/Principal Consultant of Chargelytics Consulting! This will be the only workshop on this topic we offer in 2021& registration will be limited. For more information: https://www.chargelyticsconsulting.com/refundfraud   Subscribe to the Fraudology Podcast to be alerted when new episodes are released!   This episode was edited & produced by the exceptional team at Journey Gurl Productions.Mentioned in this episode:2023-q4-postroll sardine 12023-q4-preroll sardine 1

Om Podcasten

If you work in online fraud prevention, chances are you've caught the "bug". The bug that makes you passionate about identifying & preventing cybercriminals from getting away with stealing from your company, or your client's companies. Most people who have made cyber-fraud their career have the perfect balance of analytical and social skills, a strong sense of justice and the curiosity that will drive you to go down every path of information until you "crack the case". Just like sociology is the study of social behavior, and psychology is the study of human behavior, Fraudology is the science and study of fraud. On the Fraudology podcast, long-time online fraud expert, Karisse Hendrick will dive into all areas of Fraudology from the perspective of a fraud-fighter. With guests ranging from former cybercriminals to fraud-fighters at Fortune 500 companies to law enforcement and others, you will no doubt be entertained, while learning a lot about fraud & other forms of abuse prevention! Subscribe to be alerted when a new episode is out and please rate & review where you can, to help others find this new & unique podcast!