Can Chargebacks help improve online loss rates? w/ Dominick Squeo

Fraudology is presented by Sardine.For most card-not-present businesses, chargebacks are seen as an inconvenience and a cost of doing business. But, what if there was a way to learn from your company's chargebacks to not only reduce lost revenue but improve your customers' experience? Today's guest, Dominick Squeo, former Director of Fraud Investigations at DraftKings & currently a risk consultant for Eilers & Krejcik joins Karisse to talk about their shared experiences & lessons learned by managing chargebacks differently than the industry standard.Today they will talk about:How starting out on the chargeback side of fraud was a great teacher to Dominick, providing experience that has served him well throughout his careerThe strange coincidence Dom & Karisse have in common in their careers, the experiences & lessons learned from the methodology Karisse has been "preaching" for yearsWhy pre- and post- chargeback alerts are not the only way to reduce incoming chargeback volumeSome of the hidden benefits of performing root cause analysis, a specific path for 1st party misuse (friendly fraud) chargebacks, and strategically responding to the right chargebacks. Next week, Dominick is back to talk more about his experience working in igaming/online gambling in the US and what every prospective fraud-fighter in this vertical and vendor wanting to enter this market needs to know first.To connect with Dominick via LinkedIn: https://www.linkedin.com/in/sfd55/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.Mentioned in this episode:2023-q4-postroll sardine 1