7. Be ready, be open, keep connected
As lockdown measures have begun to ease and as we move towards further restrictions being lifted in July, many small businesses – particularly those in the hospitality and leisure sectors – have been busy adapting their model and offering, to ensure they can continue to operate and meet customers’ changing needs.From providing more outdoor space, to accommodating customers who want to work on site rather than just eat and drink, many have adapted to stay relevant during and post lockdown.In this episode, we will explore how customers’ expectations are changing – and share some tips for adapting your small business to meet the needs of customers in the new world.