Surprising Lessons Learned From Amazon's "Customer Obsession"

E29: Jeff Bezos, Founder of Amazon, is worth $125 Billion. And, the one thing he is famously known for is his "customer obsession." In fact, Amazon strives to be 'Earth's most customer-centric company.' And yet, my own experience revealed a different side of Amazon. Today, I want to take a slight detour and talk about an incident that happened to me, which had me re-evaluating my understanding of good customer service. Particularly, since it has to do with my interactions with Amazon, which...