How to Create a Superstar Customer Experience

First Class Founders: Creators | Solopreneurs | Personal HoldCo - A podcast by Yong-Soo Chung

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E7: How do you create that perfect customer experience? Also, should you ever fire your customers? What about the popular saying "the customer is always right"? Plus, I introduce a simple framework for customer service that will change the way you think about customer experience. *** TOPICS: Who is Your Customer? (1:36) A customer is any person or business that is paying for your product or service. Always ask yourself - Who is your customer? Airbnb's Superstar Experience (2:56) If you wan...

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