Episode 269: Reskilling & Upskilling CX Teams: A Vital Role

Brandon Hall Group- Excellence at Work - A podcast by Rachel Cooke

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Watch this interview as Jen Jackson, SVP of Customer Service at Litmos, and Michael Rochelle, Chief Strategy Officer and Principal Analyst at Brandon Hall Group™, discuss the pivotal role that reskilling and upskilling plays in building the best customer experience teams.

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