“Things I Learned by Spending Five Thousand Hours In Non-EA Charities” by jenn

From late 2020 to last month, I worked at grassroots-level non-profits in operational roles. Over that time, I’ve seen surprisingly effective deployments of strategies that were counter-intuitive to my EA and rationalist sensibilities.I spent 6 months being the on-shift operations manager at one of the five largest food banks in Toronto (~50 staff/volunteers), and 2 years doing logistics work at Samaritans (fake name), a long-lived charity that was so multi-armed that it was basically operating as a supplementary social services department for the city it was in(~200 staff and 200 volunteers). Both of these non-profits were well-run, though both dealt with the traditional non-profit double whammy of being underfunded and understaffed.Neither place was super open to many EA concepts (explicit cost-benefit analyses, the ITN framework, geographic impartiality, the general sense that talent was the constraining factor instead of money, etc). Samaritans in particular is a spectacular non-profit, despite(?) having basically anti-EA philosophies, such as:Being very localist; Samaritans was established to help residents of the city it was founded in, and now very specialized in doing that.Adherence to faith; the philosophy of The Catholic Worker Movement continues to inform the operating choices of Samaritans to this day.A big streak of techno-pessimism; technology is first and foremost seen as a source of exploitation and alienation, and adopted only with great reluctance when necessary.Not treating money as fungible. The majority of funding came from grants or donations tied to specific projects or outcomes. (This is a system that the vast majority of nonprofits operate in.)Once early on I gently pushed them towards applying to some EA grants for some of their more EA-aligned work, and they were immediately turned off by the general vibes of EA upon visiting some of its websites. I think the term “borg-like” was used.Over this post, I’ll be largely focusing on Samaritans as I’ve worked there longer and in a more central role, and it’s also a more interesting case study due to its stronger anti-EA sentiment.Things I LearnedLong Term Reputation is PricelessNon-Profits Shouldn’t Be IslandsSlack is Incredibly PowerfulHospitality is Pretty ImportantFor each learning, I have a section for sketches for EA integration – I hesitate to call them anything as strong as recommendations, because the point is to give more concrete examples of what it could look like integrated in an EA framework, rather than saying that it’s the correct way forward.1. Long Term Reputation is PricelessInstitutional trust unlocks a stupid amount of value, and you can’t buy it with money. Lots of resources (amenity rentals; the mayor’s endorsement; business services; pro-bono and monetary donations) are priced/offered based on tail risk. If you can establish that you’re not a risk by having a longstanding, unblemished reputation, costs go way down for you, and opportunities way up. This is the world that Samaritans now operate in.Samaritans had a much better, easier time at city hall compared to newer organizations, because of a decades-long productive relationship where we were really helpful with issues surrounding unemployment and homelessness. Permits get [...] --- First published: June 2nd, 2023 Source: https://forum.effectivealtruism.org/posts/5oTr4ExwpvhjrSgFi/things-i-learned-by-spending-five-thousand-hours-in-non-ea --- Narrated by TYPE III AUDIO.