Marc Stickdorn 'Exploring Zoom Levels and understanding Journey Map Ops in greater detail'

Feb 1 - Journey Map Operations: https://www.thisisdoing.com/courses/journey-map-ops-february-2022 In this episode, Ben MacLaren speaks with Marc Stickdorn (main author of the seminal service design books, This is Service Design Thinking and This is Service Design Doing) about understanding zoom levels and how this related to Marc's framework for Journey Map Operations. The framework helps teams and organisations work better together to manage innovation projects and bridge between organisational silos.  Doing Design Festival / https://www.thisisdoing.com/the-doing-design-festival Training / https://www.thisisdoing.com   Learn more about your ad choices. Visit megaphone.fm/adchoices

Om Podcasten

In this podcast we will speak about all the behind the scenes things related to actually DOING Design, such as Design Research, Service Design, UX, Content Design, Product Management - you’ll get to hear from all the wonderful trainers and hear about new things that they are working on, and collaborations that in the pipes.