Learn to hear and be heard. With Pietro Garbelli. Episode 62

How can we improve the quality of professional and leadership communications at work? In this episode, Pietro tells me that hearing others and learning to hear are both skills that can be learnt and developed. It starts with a mindset focused on service, the others' needs, and common goals, and less on personal ego and agenda. Whilst being in one place a long time creates important institutional memory, there is an advantage to being an outsider too as this enables thinking and acting in a wa...