EP 46: How to Create a Premium Customer Experience with Wendy Batten

So often I hear my bodywork students say that all they need to do to improve their business is to get more clients through the door or offer low-priced services. But here’s the thing: people almost never choose a service because of the price; they go where they feel good. In today’s episode, I share stories with my friend and fellow women’s business coach, Wendy Batten, about how customer service is merely an expectation, but customer experience is what will set your business apart. Wendy shares her wisdom and expertise from working with clients on their customer experience and how individualized connection can make or break your business. Listen in to hear how Wendy’s retail expertise started with a hockey team, and later developed into the successful business she runs today. This week on the Do It With Intention Podcast: The secret to a customer experience that will keep your massage or bodywork clients coming back for more. Why connections to your customers right now, even if your business isn’t open, are so important to sustaining your clients for the long haul. The questions to ask your favorite clients so that you can attract even more of your ideal customers. Reasons why working with someone who has done what you want to do and can provide you a community to learn from is the perfect recipe for catapulting the business side of your practice to success. Resources from this episode: Grab your free practice-building resources here! Check out my website The Bodywork Project YouTube massage business videos