Experience Rebels: fighting for the DEX tipping point (w/ Josh Sultan)

Fantastic writer and DEX specialist Josh Sultan joins the DEX Show with Tim and Tom for the first time. They discuss the “DEX tipping point” – whether it’s come already, and (if not) what needs to happen for it to do so - and what obstacles might currently be in the way. They discuss: Obstacles to DEX adoption, particularly traditional attitudes in leadership positions.Skills and education for DEX success, emphasizing the importance of empathy, storytelling, and more.The role of AI in DEX, with the potential for data democratization, natural language processing, and hyper-personalization.Remote work trends and the importance of maintaining a strong focus on employee experienceThey also look at Josh's recent article on DEX and AI which you can read on the DEX Hub (dex.nexthink.com/). You can contact Josh and find out more at www.sultanjosh.co.uk. For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com), where you can also take all the official DEX Certification modules free of charge.Register for Experience Everywhere here: https://www.nexthink.com/experienceTo hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Om Podcasten

The DEX Show (Digital Employee Experience): A Show for IT Change Makers is dedicated to IT professionals looking to advance the industry by leaps and bounds. IT is changing—you know it, and so do we—and without a healthy dose of curiosity about how the future of IT will affect employee experience of entire companies, traditional workers will be left behind.If you see IT as more than the basement-dwelling, plumber cliche it’s so often portrayed as, this is the podcast for you.Each episode will feature topics such as digital employee experience, IT infrastructure, end user experience management (EUEM), IT analytics, virtualization, the future of work, and more.