Complaint Management: Gucci’s handling of the balaclava sweater firestorm in 2019

Digital Corporate Communication – Dialogues with scholars - A podcast by Vilma Luoma-aho & Mark Badham

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In this episode, we are talking about Digital Corporate Communication and Complaint Management. We are joined by Dr Sabine Einwiller, Professor of Public Relations Research at the Department of Communication at University of Vienna, Austria.