Preparing Customer Service for the Holiday Season - w/ Ty Givens (CX Collective)

Ty Givens is the founder and CEO of the CX Collective, a company providing implementation advice and services for building and scaling customer experience operations. She is here to tell us about how companies can prepare for holiday seasons. In this episode, we will look at the usage of chatbots and AI when handling retail, as well as the journey Ty has gone through with CX Collective and examples of projects she has worked on!   Content Connect with Ty - https://www.linkedin.com/in/tybryantgivens/   For a premium podcasting experience, why not check out our YouTube channel with a wider range of content?   YouTube - https://youtu.be/KMO-WpMxH0s?si=0MQ9gjm4YQP9XU32   Become a CX Insider - https://www.linkedin.com/company/cx-insider   Check out our website - https://cxinsider.com/    Thank you to our sponsor! - https://www.acftechnologies.com/

Om Podcasten

In our CX Insider studio, we initiate conversations with leading customer experience experts from various sectors. Our network consists of professionals striving to bring change to their company and industry. Starting our podcast with a humble audience, primarily consisting of colleagues from our office, we soon found the listeners who were eager to learn about delivering excellent customer experience. At our company ACF Technologies, disruptive innovation is the fundamental pillar of our mission. CX Insider carries a crucial role in expanding the community of creative thinkers beyond the now virtual walls of our office. We believe that we will spin the wheel of innovation by providing space to discuss novel concepts and continuously questioning the way things are done. If you are one of the thinkers and would like to become part of our community, follow us on LinkedIn and Instagram, and subscribe to our weekly episodes.