Age of the Customer & the Power of AI-Driven Language - w/ Andrew Carothers (Cisco)

Andrew Carothers is the Digital Customer Experience Leader for Cisco Systems, an American multinational digital communications technology conglomerate. He is here to tell us all about the AI usage when communicating with clients in multiple languages, generational clashes when working and the teenage years of Customer Experience. In this episode, we will go over the new age of the customer and the power that customer experience has over other consumer touch-points.For a premium podcasting experience, why not check out our YouTube channel with a wider range of content?YouTube - https://youtu.be/by-P9oJ2QXc?si=1qTOEYZLYM9_U3DXConnect with Andrew - https://www.linkedin.com/in/andrew-ca...Become a CX Insider - https://www.linkedin.com/company/6882...Check out our website - https://cxinsider.com/Thank you to our sponsor! - https://www.acftechnologies.com/

Om Podcasten

In our CX Insider studio, we initiate conversations with leading customer experience experts from various sectors. Our network consists of professionals striving to bring change to their company and industry. Starting our podcast with a humble audience, primarily consisting of colleagues from our office, we soon found the listeners who were eager to learn about delivering excellent customer experience. At our company ACF Technologies, disruptive innovation is the fundamental pillar of our mission. CX Insider carries a crucial role in expanding the community of creative thinkers beyond the now virtual walls of our office. We believe that we will spin the wheel of innovation by providing space to discuss novel concepts and continuously questioning the way things are done. If you are one of the thinkers and would like to become part of our community, follow us on LinkedIn and Instagram, and subscribe to our weekly episodes.