12 - What is Customer Journey Mapping

Episode 12 explores what customer journey mapping is and how you can use customer journey mapping to improve your business. **************************************************************************Hey you! Welcome to the Customer Care Channel. Here we will be talking about everything customer related and more!My name is Lisa and I am the Host of this pod, I'm a horse rider and also a mum of 2 under 2, I will be bringing you unfiltered customer advice to help you build happier, healthier relationships with your customers.I've worked with customers in retail, hospitality and the corporate world.I teach aspiring entrepreneurs and corporate career individuals how to build customer relationships, create a customer experience and provide the best customer service possible.I will be sharing what I have learned about customers, supporting your customers and business so that YOU can learn how to manage your business and customers successfully to build happier and healthier business connections in order to make more sales.Now if you would like to work together to build better customer experiences, DM me on instagram @customercarechannelNow let's jump into the episode...To Do:Customer Profiling Template: DownloadPrintable Downloads: Get Organised (use promo code: CUSTOMERCAREPOD)Enroll onto Customer Experience Course: Enroll HereSupport the pod and Buy a Coffee:  Buy a CoffeeContact:Follow and send messages on IG: Customer Care Channelor @customercarechannelSo, get listening!*Affiliate Disclaimer:Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support! Hosted on Acast. See acast.com/privacy for more information.