The role of the client in innovation - Chris Grant, Managing Director of Client Value at Goodwin

In this episode of Cracking Legal Innovation, we’re joined by Chris Grant, Managing Director of Client Value at Goodwin and former in-house legal transformation lead at Barclays and HSBC. Chris brings a rare dual perspective from both the client and law firm side — and shares candid insights on what clients really expect when it comes to innovation, value, and pricing. From wearing the “client hat” to now driving change inside a law firm, Chris unpacks how value is assessed, where firms can i...