The problem with managing client expectation is that you need everyone to play ball...

In this Conveyancing Matters chat, Stu and Lorraine talk about the vexed issue of client reviews and how difficult it can be for firms to deal with negative reviews. In the current volatile conveyancing market, it is essential for all involved in the process to give a consistent message to clients – but this is not happening. Clients will hear what they want to hear and it is often the conveyancer who gets the blame for any delays; whether justified or not. They mention the recent c...