The problem with managing client expectation is that you need everyone to play ball...
In this Conveyancing Matters chat, Stu and Lorraine talk about the vexed issue of client reviews and how difficult it can be for firms to deal with negative reviews. In the current volatile conveyancing market, it is essential for all involved in the process to give a consistent message to clients – but this is not happening. Clients will hear what they want to hear and it is often the conveyancer who gets the blame for any delays; whether justified or not. They mention the recent case where a law firm was awarded £25000 in damages from a client who posted a negative review on Trustpilot. What would you have done?And what about gifts to conveyancers? Is it a good idea to post a picture of a gift from the firm or a client on social media?What does your firm do if you get a negative review on social media? We’d love to hear your thoughts!Remember, this is just a chat and our opinions, not advice!Find our podcasts on YouTube, Spotify and apple podcasts. http://www.pcslegal.co.uk/http://www.adaptlaw.co.uk/