Rob Ashton Talks Communication, Cognitive Bias, and the Written Word

Have you ever shot off an angry email or text message and immediately regret it? Or have you ever wondered why it’s better to hash out disagreements in person instead of by email? Despite its ubiquitous nature, written communication is the lifeblood of complex modern institutions. Seriously. How we communicate in print can make or break an organization’s culture and productivity. So, in an effort to better understand the power of the written word, this week, Julia and I dig deep into th...