Ep016 - Implementation Failure Detection & Avoidance

CJ & The Duke talk about ways a SerivceNow implementation can go wrong, how to detect red flags and avoid the consequences. In this episode we discuss: - Who's the Alpha? - Documentation (oh yeah, we're going there AGAIN) - Team composition, including allocation of the various resource types & time zone shenanigans - Low value "best practice" focus - Scope creep and project changes - The Project Manager's scope