Retail boss Sally Bailey talks trust and pancakes with the Great Business Debate

It can be OK for your call-centre staff to disappear for the afternoon leaving customers with a voicemail message saying, “We’ll ring you back because we’re all out at a charity pancake party.” In this podcast from the CBI’s trust-in-business campaign, The Great Business Debate, Sally Bailey, former CEO of fashion brand White Stuff and before that Brand Director of Miss Selfridge, talks to Richard Dodd about the book she’s writing Good Work: How to succeed in business without selling your soul.