How To Turn World-Class Customer Service Into A Revenue Driver, with GQ Fu of LTVplus
Cart Overflow: Where eCommerce Marketing Playbooks Are Written & Shared - A podcast by Jeremy Biron, Gen Furukawa - Wednesdays
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Do you view your customer support as a cost center or revenue driver? Depending on how you view it, there can be huge opportunities to create customer experiences that actually generate profit for your business. GQ Fu is CEO and Co-Founder of LTVplus, an outsourcing service for Direct-To-Consumer brands. GQ has created systems to scale support teams, that are available 24/7 and focused on increasing customer satisfaction, increasing sales and conversion rates. Some topics covered in this conversation: - The different stages, and methods, to scale up customer support - How to create a truly exceptional customer experience - How to incentivize customers to become ambassadors and share word of mouth
