244: Business Infrastructure Masterclass | How to Create a Service Delivery Blueprint for Small Businesses on the Rise

Vandana Thiagarajan was the subject of the last story you heard in our Business Infrastructure audio masterclass. She’s desperately trying to make sure she and her co-founders can once again fulfill their promises to their customers. Their consultant introduces them to the Service Delivery Blueprint as a solution for quickly pinpointing the source of missing target deadlines.   A Service Delivery Blueprint is a visual control tool that documents the people, process, tools, and metrics necessary to provide your core product or service. It offers a holistic view that shows how everyone in your company gets involved or at least provides some level of support in providing goods and services to your customers. It’s one of the seven elements of the Kasennu framework for business infrastructure.   In this encore tutorial, host Alicia Butler Pierre guides you through an 8-step process to create a Service Delivery Blueprint for your organization. Discover how to succinctly document, track, and manage lifecycle processes like order-to-delivery, farm-to-table, procure-to-pay, intake-to-discharge, and more! The result is a one-page overview of what you do, how you do it, and the associated timeframe.     🔗 Links to Resources: https://www.eqbsystems.com/podcast/244-business-infrastructure-masterclass-how-to-create-a-service-delivery-blueprint-for-small-businesses-on-the-rise   ❓ Send your questions to Alicia on Twitter or LinkedIn. 🎧 Like What You Heard? Don’t Keep it to Yourself. Subscribe and Share! And don’t forget to leave a review! ⭐ ⭐ ⭐ ⭐ ⭐

Om Podcasten

Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business. The Business Infrastructure show provides solutions and real life stories to owners and operators of fast growing small businesses seeking practical tips for dealing with growth spurts.