241: Business Infrastructure Masterclass | Troubled Waters - The Story of the Benoit Sisters & the Expanding Medical Office

As appealing as paperless offices are, there are still some industries that require meticulous physical recordkeeping. These types of records must comply with regulatory guidelines to legally operate. This is where a Paper Records Management system can be useful.   A Paper Records Management system links the processes, tools, and people needed to create, name, categorize, store, and purge physical data in an easily accessible, color-coded and organized manner. It also represents one of the seven elements of the Kasennu framework for business infrastructure.   The encore of this storytelling episode features twin sisters, Karen and Sharen Benoit. Their mental rehabilitation facility takes off following a natural disaster. But patients aren’t the only people drawn to them. Regulators are too. They can’t risk another failed audit. Help comes from a familiar, yet unexpected source who teaches them how to create a Paper Records Management system that’s compliant, audit-ready, and keeps the doors to their business open.   🔗 Behind the Façade Book: https://www.eqbsystems.com/podcast/241-business-infrastructure-masterclass-troubled-waters-the-story-of-the-benoit-sisters-the-expanding-medical-office   ❓ Send your questions to Alicia on Twitter or LinkedIn.   🎧 Like What You Heard? Don’t Keep it to Yourself. Subscribe and Share!   And don’t forget to leave a review! ⭐ ⭐ ⭐ ⭐ ⭐

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Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business. The Business Infrastructure show provides solutions and real life stories to owners and operators of fast growing small businesses seeking practical tips for dealing with growth spurts.