167: How an Operational Excellence Culture Catalyzes Scale featuring Gary Nickol

As the Chief Operating Officer (COO) of PSS Gary Nickol aptly describes his role as, “…the glue between staff, customers, and the community.” PSS is a visual aid and communication tools company for educators. Their growth was once stagnated by a top-down leadership model. That is until new owners came on board. Gary championed a bottom-up model, one that empowers employees to own their work and the results. This recommendation was rooted in his former experiences leading his own company as well as managing people and overseeing customer support at Best Buy. In this episode, Gary shares how, in just 16 months, PSS nearly doubled its employee size despite the pandemic. He also describes his guideposts for operational excellence and the role it plays in enabling them to keep up with fast growth without sacrificing quality. Discover how you can apply these concepts to grow and scale your business too!   🔗 Links to Resources Gary recommends:  https://businessinfrastructure.tv/2021/09/18/167-how-an-operational-excellence-culture-catalyzes-scale-featuring-gary-nickol 🎧 Like What You Heard? Don’t Keep it to Yourself. Subscribe and Share! 💌 Please Support Our Sponsors, HubSpot and ThinkSmart Whiteboard. And don’t forget to leave a review! ⭐ ⭐ ⭐ ⭐ ⭐

Om Podcasten

Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business. The Business Infrastructure show provides solutions and real life stories to owners and operators of fast growing small businesses seeking practical tips for dealing with growth spurts.