Can you be NICE and successful in business? How to be firm but fair, deal with difficult people and lead with confidence

Welcome back to Business Class with Vicky Owens — where leadership gets real. In this episode, Vicky dives into the art of firm but fair leadership. How do you command respect without losing connection? How do you lead with authority while still building trust with your team and clients? Vicky shares her no-nonsense approach to navigating tough conversations, setting boundaries, and managing difficult personalities — all without compromising authenticity. Whether you're building a business or...