59: Bandwidth Inc. CCO Ryan Henley - creating a customer-centric company
On today’s episode of Built by Humans, Bandwidth Chief Customer Officer Ryan Henley joins the show. Along with hosts Scott and Andrei, learn about how to manage the balance between keeping customers satisfied today and in the future. Some key takeaways: Customer success today is a listening organization that is always trying to understand what customers are trying to solve. Driving product adoption across your customer base needs to be a continual effort, and if done correctly, it will buy the time needed for future product development. When a company buys your software, what they are really doing is outsourcing a piece of their customer experience onto you (which is why trust is so important). First impressions are huge. Make sure your organization is aligned and ready to provide great experiences on a consistent basis.