41: Shopify GM of Revenue Loren Padelford - how to build and lead an infinite company

Loren Padelford (GM of Revenue at Shopify) joined Scott Britton and Andrei Newman on the Business Is Human podcast. Here are some key takeaways from the conversation: Being customer-centric is the best moat. If you want generational customers, you cannot say yes to their every request. Optimizing for short-term revenue leads to long-term churn. The better you integrate and partner with others, the faster you become essential in the market.  Chasing competition often distracts you from your own strategy. Market segmentation is a lie that legacy applications have kept going to perpetuate their pricing models.