Handling Complaints

Beyond Good - A podcast by Matt Findlay and Femi Adeniran - Saturdays

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Today Femi and Matt discuss their approaches to handling complaints. None of this is specific to maths and so the conversation should be relevent for colleagues from a wide range of backgrounds. The pair talk about - Receiving complaints well - Prioritising responding to parents and acting promptly - The importance for people of simply being heard - The pros and cons of different approaches to investigating complaints about a colleague. - Avoiding big surprises by kn...